We want you to be completely satisfied with your purchase. If you are not happy with your order, you have the right to return products in accordance with our **90-day return policy**.

1. Right of Withdrawal (Cooling-Off Period)

You have the right to withdraw from your purchase within **90 days** from the date you receive your order, without providing any reason.

2. How to Initiate a Return

To return an item, please follow these steps:

1. Contact our customer support at info@japebo.ie to inform us of your return.
2. Pack the item securely in its original packaging (if possible).
3. Send the package to the return address provided by our support team.

Returns must be shipped within **14 days** of notifying us of your withdrawal.

3. Refund Process

Once we receive and inspect your return, we will process your refund within **14 days**. Refunds will be issued to the original payment method used during checkout.

Shipping costs are non-refundable unless the return is due to a defective or incorrect item.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item was defective or damaged upon arrival.
• The wrong item was received.

In these cases, we will cover the return shipping costs.

5. Ordered the Wrong Product?

If you accidentally ordered the wrong product, we are happy to assist you in getting the right one. Simply contact us at info@japebo.ie, and we will gladly help you choose the correct item. We will also provide a **prepaid return envelope** for your convenience.

6. Items Excluded from Returns

The following items cannot be returned:

• Custom-made or personalized products.
• Hygiene-sensitive items that have been unsealed (e.g., ear domes, cleaning products).
• Gift cards or digital vouchers.

7. Warranty & Defective Products

All products are covered by a **2-year warranty** in accordance with Irish consumer law. If your product develops a fault within this period, please contact us for a replacement or refund.

8. Contact Information

If you have any questions about returns or refunds, contact our customer service team:

Email: info@japebo.ie

Last updated: March 2025